Refund Policy

At Alma Voyage, we understand that plans can change, and sometimes unexpected circumstances arise that may require you to cancel or modify your travel arrangements. We strive to make the refund process as clear and convenient as possible to ensure your peace of mind when booking with us.

1. Cancellation and Refund Eligibility :

  • Flights : Refund eligibility for canceled flights varies depending on the airline’s policies and the type of ticket purchased. We work closely with our airline partners to facilitate refunds whenever possible. Please contact our customer support team for assistance with flight cancellations and refund inquiries.

  • Hotels : Many hotels offer flexible cancellation policies, allowing for free cancellations within a certain timeframe before the check-in date. Refund eligibility for hotel bookings is subject to the specific terms and conditions of each reservation. Please refer to your booking confirmation or contact us for details on your hotel’s cancellation policy.

  • Tours and Packages : Refund eligibility for tours and package bookings is determined by the cancellation policy outlined at the time of booking. Some tours may have non-refundable deposits or fees, while others allow for partial or full refunds if canceled within a specified period. Please review the cancellation policy associated with your tour or package, or reach out to our team for assistance.

2. Refund Process :

  • To request a refund for any eligible booking, please contact Alma Voyage’s customer support team via email, phone, or through our website.

  • Provide your booking details, including the reservation number and the reason for cancellation, to expedite the refund process.

  • Our team will review your request and communicate with our travel partners to process the refund in accordance with their policies.

  • Refunds are typically issued to the original form of payment used for the booking. Processing times may vary depending on the payment method and the policies of the respective travel providers.

3. Exceptions and Special Circumstances :

  • In cases of extenuating circumstances, such as medical emergencies or natural disasters, we understand the need for flexibility and compassion. Please reach out to us as soon as possible if you encounter such situations, and we will do our utmost to assist you with your refund or rebooking needs.

  • Non-refundable fees or penalties imposed by airlines, hotels, or other service providers may apply in certain situations. Our team will strive to minimize these costs and negotiate on your behalf whenever possible.

4. Contact Us :

For any questions or assistance regarding refunds, cancellations, or modifications to your travel bookings, please don’t hesitate to contact Alma Voyage’s customer support team. We’re here to help you navigate the refund process and ensure a seamless experience with your travel plans.